Frequently asked questions

Frequently Asked Questions

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I need a single bedroom

If you booked for a single bedroom and have an accepted booking then you have a single bedroom. If you booked for a twin room and have now changed your mind then contact us by emailing registrar@autscape.org. The earlier you email us the more chance there is that we can change your booking.

I have a long journey can I arrive the night before?

The venue only permits organisers to arrive the day before.

There are two hotels close to the venue.

There is information about what to do in Tonbridge here. Jane Austen had links with Tonbridge and there is a walk that shows the buildings connected with the Austen family.

Tunbridge Wells is just ten minutes away from Tonbridge on the train and it has more choice of places to stay.

There are also many hotels in London and in nearby towns like Tunbridge on Wells (which is just a few stops away on the train line).

How do I cancel?

We hope you don't have to cancel. If you do here is what to do.

How do I allow a friend come in my place?

If you can no longer attend and are making a private agreement with a friend to attend in your place this is allowed provided they can take the bedroom you are already assigned.

Leave a note on your booking to give us the name and email of the person who is taking your place. If we have already printed the name badges your friend will need to make do with a hand written one.

If your friend has dietary requirements give them; however at a late stage when the ingredients for the meals are already bought we may not be able to cater for a complex diet and there are no self catering facilities on site.

Can I be in the same house as my friend?

Both of you need to leave a note on your booking or email registrar@autscape.org with this request. We will move you provided there is an easy swop with another participant who doesn't mind which house they are in. The sooner you contact us the better your chances.

We can't do these swops after 8th August.